Returns & Exchanges

At Deus Ex Machina, we want to ensure you are completely satisfied with your purchase, which is why we offer a 30-day return window for all unworn and unwashed items. Whether it is a fit issue or a change of heart, our goal is to get you back on the road with the right gear.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Pack Your Gear

  Place the items in their original packaging with all tags attached, ensuring the parcel is securely sealed for transit.

• 3.
  Label and Post

  Print your prepaid shipping label provided by the portal, attach it to the outside of your package, and drop it off at any authorized shipping location.

• 4.
  Inspection and Refund

  Once our warehouse receives and inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.